Who comes to your home
The question nobody asks out loud, answered in full: who is at the door, what they will do, and the things we will never do.
You will always know the name of the person coming, before they come.
- Licensed & insured
- Background-checked crew
- Veteran-owned
Letting someone into your house is the hard part
Quick answer. The same small crew does the work. Everyone we send is background-checked, arrives in a marked vehicle and a Live Oak shirt, calls before setting out, and comes inside an arrival window we agree with you first. Shoe covers go on at the door and floor protection goes down before any tool comes out. Nothing is signed at your kitchen table on the day.
Most contractor websites talk about tile. This page is about the part that actually keeps people from picking up the phone: a stranger, in your hallway, while you are on your own.
You are right to be careful. Older adults in Central Texas are targeted by door-to-door repair scams every year. Everything below is written so you can hold us to it.
The same faces, not a roster of strangers
We are family-owned and veteran-owned, based in Driftwood. There is no dispatch app sending whoever is nearest.
- Everyone who enters your home is background-checked
- Their name is on your quote and on every report
- Safety work is done by our own crew, not farmed out
- Licensed trades come from insured partner crews we scope and inspect — and we tell you who is coming
From the phone call to the goodbye
-
Before the day
You get the date, an arrival window, and the name of the person coming. If any of that changes, you hear it from us before it happens — not from a knock at the door.
-
Before we set out
We call. If it is not a good moment — you are at the doctor, the dog is out, you simply do not feel up to it — say so and we will move it. No fee, no sighing, no lecture.
-
At the door
A marked vehicle, a shirt with our name on it, and we introduce ourselves and say why we are there. You are welcome to ask for identification, and you are welcome to have a neighbour or a family member on speakerphone the whole time.
-
In your home
Shoe covers at the door. Floor protection down before any tool comes out. We ask before moving anything of yours, we work around your routine, and we clean up before we leave — every day, not just the last one.
-
When we go
You get it in writing: what we did, what we saw, what it would cost to put right. If you are on the Home Care Plan, that arrives as a photo report within 24 hours — to you and to anyone in your family you have named.
We will never
- Pressure you to sign on the day. Take the quote. Show it to your daughter, your neighbour, another contractor. The price will still be there next week.
- Invent urgency. No countdown, no "the crew is only in your area today", no dramatised danger. If something is genuinely unsafe we will say so plainly, once, with a photograph.
- Sell you work you do not need. If a $40 part fixes it, that is what we will tell you — even when a bigger job was on the table.
- Send someone you were not told about. No surprise crews, no unannounced second visits.
- Ask for cash at the door, or ask for payment before work has been approved in writing.
- Start or add to work without your written yes. If we find something extra, it stops and becomes a written quote first.
- Move or throw away your things without asking.
- Charge you for the assessment, or for help with funding paperwork. Both are free, and they stay free.
- Use your name, your address, or photographs of your home in anything public without asking you first.
The three people you are likely to meet
These are roles, not profiles — and we would rather leave them blank than fake them. Real names and real photographs go here once the crew has agreed to them. We will never put a stock or generated face next to a person's name, the same way our reviews page stays empty until we have real reviews to publish.
What does not wait for a photograph: you are told the name of the person coming, before they come.
-
Name and photo to come
Your CAPS specialist
Placeholder — this is a role, not a person
Runs the free home safety assessment and writes the plan. Certified Aging-in-Place Specialist, trained to translate an occupational therapist's evaluation into something buildable.
-
Name and photo to come
Your lead carpenter
Placeholder — this is a role, not a person
Does the installs: grab bars anchored into real blocking, stair rails, ramps, treads, thresholds, and equipment fitted to the room rather than the other way round.
-
Name and photo to come
Your Home Care Plan technician
Placeholder — this is a role, not a person
The person you will see most. Works the written checklist, handles the small fixes, and writes the photo report your family receives after every visit.
What you can actually verify
Badges on a website are decoration. These are documents, and asking to see them is a completely normal request that nobody here will be offended by.
- Certificate of liability insurance — we will email it, or have the carrier send it directly to you.
- CAPS certificate — Certified Aging-in-Place Specialist, awarded by the National Association of Home Builders.
- EPA Lead-Safe certification — required for work in homes built before 1978.
One honest note about licensing. Texas does not license general remodelling contractors as a category, so nobody in this trade has a state contractor number to show you — anyone who implies they do is stretching it.
What we can show you is insurance, CAPS certification and Lead-Safe certification. Ask any contractor for the same three things.
Questions about who is in the house
Will I know who is coming before they arrive?
Yes. You get the name of the person coming and an arrival window when the visit is booked, and a call before they set out. If anything changes — a different technician, a later time — you hear it from us first. Nobody knocks on your door unannounced.
Do you run background checks on your crew?
Yes. Everyone we send into a client's home is background-checked. We are licensed and insured and EPA Lead-Safe certified, and we will send you the documentation if you ask — that is a normal request and nobody here will be offended by it.
Will the same people come back?
That is the whole point of being small. Home Care Plan visits are done by the same named technician wherever we can possibly manage it, and their name is on your report every time. If someone different has to come, we tell you before the day, not on the doorstep.
Do you use subcontractors?
For safety work — grab bars, rails, ramps, stair treads, thresholds, equipment fitting — our own crew does it.
For work that legally needs a licensed trade, such as plumbing, electrical, tile and waterproofing or framing, we bring in licensed, insured partner crews that we scope, schedule and inspect. Either way you deal with us, and either way we tell you who is coming.
Will someone try to sell me something during the visit?
No. Nothing is sold at the assessment and nothing is signed at your kitchen table on the day. You get a written, prioritised report and a fixed-price quote to keep, and the report is yours — you are welcome to take it to any contractor you like.
If you call us a year later, the price gets re-quoted honestly, not punished.
What should I do if I am not happy with how a visit is going?
Say so — to the person in your house, or on the phone to us at (512) 222-8834. It is your home and you can ask us to stop at any point.
A Home Care Plan can be paused or cancelled with one phone call, with no fee and no retention script.
Meet us before you decide anything
The first visit is free, takes about an hour, and ends with a written report you keep. Nothing is sold, and nothing happens without your yes.
A person answers. Mon–Fri 8–6, Sat 9–2.