Privacy Policy

Our Commitment to Privacy

Live Oak Home Access respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and contact us about our services.

If you do not agree with our practices, please do not use our website or request services.

Information We Collect

Information You Provide Directly

When you contact us or request an assessment, you may provide:

• Your name
• Phone number and email address
• Mailing address
• Details about your home modification needs and accessibility concerns
• Information about any mobility or accessibility challenges you or your family member may have
• Photos or videos of your home (if you choose to share them during an assessment)
• Insurance or funding information (if you provide it)

You are never required to provide personal information to browse our website. However, to request a free in-home assessment or for us to provide you with a quote, we do need basic contact information.

Information Collected Automatically

When you visit our site, we automatically collect:

• Device information (browser type, operating system)
• Pages you visit and time spent on each
• How you found us (referral source, search terms)
• IP address and general location (city, state)
• Cookie and tracking technology data

This helps us understand how the site is used, improve performance, and refine our marketing. We do not use this data to identify you personally.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for security and form processing.
• Analytics cookies: Help us understand site usage (Google Analytics).
• Marketing cookies: Allow us to show relevant ads and measure campaign effectiveness.

You can manage or disable cookies through your browser settings, though some site features may not work. We do not track you across other websites without your consent.

How We Use Your Information

We use information to:

• Respond to your inquiry: Evaluate your needs, schedule assessments, provide quotes, and answer questions.
• Provide services: Schedule work, communicate about timelines and progress, invoice, and follow up.
• Improve our website: Analyze usage data to enhance user experience and accessibility.
• Market our services: Send updates, special offers, and relevant content (with your consent; you can unsubscribe anytime).
• Ensure security: Protect against fraud and unauthorized access.
• Comply with law: Disclose information if required by law or to protect our rights and safety.

We will never sell, rent, or trade your personal information. Your privacy is paramount.

Third-Party Services

We use third-party services to operate and improve our site. These vendors access your information only as needed to perform their functions and have agreements in place to protect your data.

Analytics

Google Analytics: We use this to track website traffic and user behavior. You can opt out by installing the Google Analytics opt-out browser extension.

Lead Management and Communications

When you submit a contact form, your information may be stored in a CRM system to help us manage inquiries and follow up. We also use email, text, and phone services to communicate with you. These providers do not use your information for their own marketing.

Data Security

We use industry-standard security measures to protect your information:

• Encrypted connections (HTTPS) for all data transmission
• Firewalls and intrusion detection
• Regular security audits and updates
• Limited employee access to personal information
• Confidentiality agreements with team members and vendors

While we implement strong practices, no internet transmission is 100% secure. Please use strong passwords and keep your contact information current.

How Long We Keep Your Information

We retain your information only as long as needed to fulfill the purposes in this policy and meet legal requirements:

• Contact inquiries: Up to 3 years or as needed for follow-up.
• Project information: Duration of project plus 7 years for warranty and legal purposes.
• Analytics data: Automatically deleted after 26 months (Google Analytics default).

We will delete your information within 30 days of your request, except where we are legally required to retain it.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your information (subject to legal exceptions).
• Opt-out: Unsubscribe from marketing communications anytime.
• Portability: Request your information in a portable format.

To exercise any of these rights, contact us using the information below.

California and Texas Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA). Texas residents may have rights under emerging state privacy laws. Contact us if you believe additional disclosures apply.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children. If we become aware of inadvertent collection from a child under 13, we will delete it promptly.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing information.

Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently respond to these signals. To opt out of analytics tracking, adjust your browser settings or use the Google Analytics opt-out tool.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post updates here and update the "Last Updated" date below. Your continued use of our website constitutes acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, wish to access or delete your information, or would like to report a privacy concern, contact us:

Live Oak Home Access
Phone: (512) 797-6518
Email: hello@liveoakhomeaccess.com
Address: Dripping Springs, TX 78620

We will respond within 30 days.

Legal Note

[Review with legal counsel before launch] This Privacy Policy is provided for informational purposes. Privacy laws vary by jurisdiction. If you operate in multiple states or internationally, consult an attorney to ensure full compliance.

Last Updated: June 21, 2026