Privacy Policy

Our Commitment to Privacy

Live Oak Home Access is owned and operated by Liveoak Home Services LLC in Texas. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and contact us about our services.

If you do not agree with our practices, please do not use our website or request services.

Information We Collect

Information You Provide Directly

When you contact us or request an assessment, you may provide:

Your name
Phone number and email address
Mailing address
Details about your home modification needs and accessibility concerns
Information about any mobility or accessibility challenges you or your family member may have
Photos or videos of your home (if you choose to share them during an assessment)
Insurance or funding information (if you provide it)

You are never required to provide personal information to browse our website. However, to request a free in-home assessment or for us to provide you with a quote, we do need basic contact information.

Information Collected Automatically

Our hosting and security services process technical information, such as your IP address and browser details, to deliver pages and protect the site. When you submit a request, we record the request and its delivery status so the office can follow up.

Third-party marketing analytics is currently disabled. We do not load Google Analytics or Ahrefs visitor tracking. Internal office summaries count recorded requests, appointments, proposals, and invoices in our own service systems.

Cookies and Tracking

We use browser storage to remember display preferences and support sign-in to the client portal and staff tools. Hosting and security services may also use cookies or similar storage to operate the site and reduce abuse.

We do not currently load marketing analytics or advertising tags. You can manage or remove cookies and browser storage through your browser settings. Removing stored sign-in information may require you to sign in again.

How We Use Your Information

We use information to:

Respond to your inquiry: Evaluate your needs, schedule assessments, provide quotes, and answer questions.
Provide services: Schedule work, communicate about timelines and progress, invoice, and follow up.
Improve our website: Analyze usage data to enhance user experience and accessibility.
Market our services: Send updates, special offers, and relevant content (with your consent; you can unsubscribe anytime).
Ensure security: Protect against fraud and unauthorized access.
Comply with law: Disclose information if required by law or to protect our rights and safety.

We will never sell, rent, or trade your personal information. Your privacy is paramount.

Third-Party Services

We use third-party services to operate and improve our site. These vendors access your information only as needed to perform their functions and have agreements in place to protect your data.

Analytics

Google Analytics and Ahrefs tracking are currently disabled. Contact, scheduling, funding-request, client portal, and staff pages are excluded from the site's marketing analytics loader. We will update this policy if our analytics practices change.

Form Security

Cloudflare Turnstile: We use this privacy-focused bot-protection service on our forms to reduce spam submissions. It runs invisibly in the background, may set a cookie or read basic technical information about your browser, and is not used to track you or to build an advertising profile. If it does not run — for example, on an older browser or with a content blocker — your form still goes through to us.

Lead Management and Communications

When you submit a contact form, your information may be stored in a CRM system to help us manage inquiries and follow up. We also use email, text, and phone services to communicate with you. These providers do not use your information for their own marketing.

Data Security

We use industry-standard security measures to protect your information:

Encrypted connections (HTTPS) for all data transmission
Firewalls and intrusion detection
Regular security audits and updates
Limited employee access to personal information
Confidentiality agreements with team members and vendors

While we implement strong practices, no internet transmission is 100% secure. Please use strong passwords and keep your contact information current.

How Long We Keep Your Information

We retain your information only as long as needed to fulfill the purposes in this policy and meet legal requirements:

Contact inquiries: Up to 3 years or as needed for follow-up.
Project information: Duration of project plus 7 years for warranty and legal purposes.
Analytics data: Automatically deleted after 26 months (Google Analytics default).

We will delete your information within 30 days of your request, except where we are legally required to retain it.

Your Privacy Rights

Depending on your location, you may have the right to:

Access: Request a copy of the information we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your information (subject to legal exceptions).
Opt-out: Unsubscribe from marketing communications anytime.
Portability: Request your information in a portable format.

To exercise any of these rights, contact us using the information below.

California and Texas Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA). Texas residents may have rights under emerging state privacy laws. Contact us if you believe additional disclosures apply.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children. If we become aware of inadvertent collection from a child under 13, we will delete it promptly.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing information.

Do Not Track

Marketing analytics is currently disabled for all visitors, regardless of browser privacy preferences. You can also manage cookies and browser storage in your browser settings.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post updates here and update the "Last Updated" date below. Your continued use of our website constitutes acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, wish to access or delete your information, or would like to report a privacy concern, contact us:

Live Oak Home Access
Owned and operated by Liveoak Home Services LLC in Texas
Phone: (512) 222-8834
Email: drew@liveoakhomeaccess.com
Address: Driftwood, TX 78619

We will respond within 30 days.

Legal Note

[Review with legal counsel before launch] This Privacy Policy is provided for informational purposes. Privacy laws vary by jurisdiction. If you operate in multiple states or internationally, consult an attorney to ensure full compliance.

Last Updated: September 16, 2026